Privacy Policy

Last Updated: March 26, 2026

At Gilda’s Club Chicago, we are committed to protecting your privacy and earning your trust. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us—whether online, in person, or through our programs and services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number, and mailing address
  • Demographic information (such as age range or relationship to cancer)
  • Program participation details
  • Donation and payment information
  • Communication preferences

We may also automatically collect limited technical information when you visit our website, such as:

  • IP address
  • Browser type and device
  • Pages visited and time spent on our site

2. How We Use Your Information

We use your information to support our mission and serve our community. This may include:

  • Registering you for programs, workshops, and events
  • Communicating about services, updates, and opportunities
  • Providing member support and resources
  • Processing donations and acknowledging gifts
  • Improving our programs, outreach, and website experience
  • Meeting legal and reporting requirements

We may personalize communications based on your interests, participation, or preferences to better support your experience.

3. How We Share Information

We respect your privacy. We do not sell or rent your personal information.

We may share your information only when necessary, including:

  • With trusted service providers who help us operate our programs, website, or communications (such as email platforms, CRM systems, and texting services)
  • When required by law or to protect the safety of our community
  • With your consent

All partners are expected to maintain appropriate confidentiality and security standards.

4. Donor Information and Giving

We deeply value the trust our donors place in us and are committed to protecting their information with care and respect. The following applies to donor information collected both online and offline.

Donations and Payment Processing

When you make a donation to Gilda’s Club Chicago, we collect information such as your name, address, contact details, and payment information.

Online donations are processed through our secure donor platform, Giveffect, using Stripe as our payment processor.

Gilda’s Club Chicago does not store or retain credit card information after a donation has been processed.

Use of Donor Information

We do not sell, rent, trade, or share donor information with other organizations.

We may use your information to:

  • Process and acknowledge your gift
  • Share updates about our programs, events, and impact
  • Communicate opportunities to stay engaged with our community

You may request to be removed from communications at any time, and we will honor all such requests.

Donor Recognition and Anonymity

We are grateful to recognize the generosity of our donors.

  • Gifts may be acknowledged on our Red Door Society recognition display at the Downtown Clubhouse
  • Current recognition levels include:
    • Individuals: $1,000+
    • Corporations: $5,000+

We will always honor a donor’s request to remain anonymous.

Tribute and Memorial Gifts

For gifts made in honor or memory of an individual:

  • An acknowledgment will be sent to the individual or their family, as directed by the donor
  • We will share the donor’s name but will not disclose the donation amount

Questions About Donor Privacy

If you have any questions about donor information or giving, please contact:

Gilda’s Club Chicago Development Team
312-464-9900 x210 | give@gildasclubchicago.org

5. Text Messaging (SMS) Communications

If you provide your mobile phone number, you may receive text messages from Gilda’s Club Chicago related to programs, reminders, or updates.

Consent

By providing your phone number, you consent to receive SMS messages from Gilda’s Club Chicago for the specific purpose for which you provided your number. Consent is not required to participate in our programs or services.

Opt-Out

You may opt out at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
to any message. You may also contact us directly to be removed.

Message Frequency & Rates

Message frequency may vary. Message and data rates may apply based on your mobile carrier.

Data Use & Sharing

We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for marketing or promotional purposes.

We may share your information with service providers only as needed to deliver text messages.

Data Retention

We retain records of SMS consent in accordance with applicable laws and industry standards.

6. Email and Communications Preferences

You may opt out of receiving marketing or promotional emails at any time by clicking the unsubscribe link in any email or contacting us directly.

Even if you opt out of marketing communications, we may still send you important service-related messages.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • Improve website performance and functionality
  • Understand how visitors use our site
  • Support analytics and outreach efforts

You can adjust your browser settings to refuse cookies if you prefer.

8. Data Security

We take reasonable steps to protect your information using administrative, technical, and physical safeguards.

While we strive to protect your data, no method of transmission over the internet is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services and support
  • Meet legal, tax, or reporting obligations
  • Maintain appropriate records

When information is no longer needed, we take steps to securely dispose of it.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request corrections or updates
  • Request deletion of your information

To make a request, please contact us using the information below.

11. Children’s Privacy

Our services are intended for individuals impacted by cancer, including families. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

12. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact info@gildasclubchicago.org.